Contact

We’re here to help – so you don’t have to stress about a thing

Got a question about your UGGs, order status, sizing or returns?

Reach out and we’ll take care of it. Our job is to make sure you end up with the right pair on your feet – no hassle, no drama.

Real humans. Fast replies. Friendly solutions.

Have Questions?
We Have Answers.

Still not sure about something? Email us at
contact@sneakerszoo.com / sneakerszoonl@gmail.com

What kind of store is SneakersZoo?

SneakersZoo is a specialist online store focused on UGGs and everyday sneakers – nothing random, no endless scroll of unrelated products.

  • We curate styles that are current, comfortable and wearable for daily life.
  • All items are 100% authentic, sourced from trusted suppliers.
  • Our goal is simple: make it easy to get the warm, comfy, on-trend pair you actually reach for every day.

How fast will my order arrive?

We ship quickly so you’re not waiting around for your new favourites.

  • Processing time: usually 1–2 business days
  • Delivery time: typically 2–5 business days after dispatch
  • Every order comes with tracking, so you can follow your parcel from our door to yours.

You’ll receive a shipping confirmation email with your tracking link as soon as your order is on its way.

What is your returns and money-back policy?

We keep this part simple and shopper-friendly:

  • Free returns for 30 days from the day you receive your order
  • Items tried on indoors and kept in new, resellable condition can be returned
  • 30-Day Money-Back Guarantee – if it’s not right for you, you get your money back

No hidden restocking fees, no complicated steps. You try at home, and if it’s not a match, you send it back at no extra cost.

Do you offer free shipping?

Yes.

  • Free shipping on all orders we believe the price you see, should be the price you pay.
  • Fast delivery times (2–5 business days)
  • No surprise handling or “extra” fees added at the end

What you see at checkout is what you pay – plus the peace of mind of free returns if something isn’t quite right.

Is it safe to pay on your website?

We treat checkout the way you’d expect from a professional, modern store:

  • Secure, encrypted payment (SSL) from start to finish
  • Support for major payment methods (cards and popular providers, depending on your country)
  • We never store your full card details on our own systems

Your data and your money are handled through industry-standard, secure payment processors, so you can shop with confidence.

What kind of support can I expect if I need help?

You’re not left guessing – if you need anything, we’re easy to reach and quick to respond.

Between fast shipping, free 30-day returns, a 30-Day Money-Back Guarantee, and real people behind the brand, the outcome is straightforward: you either end up with UGGs or sneakers you genuinely love, or you get your money back without hassle.